Orders are shipped within 48-72 business hours of payment confirmation via SDA express courier.

Yes. You will receive the tracking code via email as soon as the order is handed over to the courier.

Yes, it is possible to receive our products even outside of Italy. For international orders, please contact us directly via the Contact page to discuss shipping methods and costs.

No. As this is a perishable food product, the right of withdrawal does not apply pursuant to art. 59, letter d) of the Consumer Code (Legislative Decree 206/2005). Therefore, it is not possible to make returns or request refunds due to a change of mind.

Contact us within 48 hours of receipt via the Contact page or by writing to info@puccialtamarea.it, providing the following information: order number, photos of the goods, and a description of the problem. Each report is evaluated individually and managed on a case-by-case basis.

Refund methods are determined on a case-by-case basis depending on the report received.

No. As this is a perishable food product, the right of withdrawal is not applicable pursuant to art. 59, letter d) of the Consumer Code (Legislative Decree 206/2005). Therefore, it is not possible to make returns or request refunds for a change of mind.

Contact us within 48 hours of receipt via the Contact page or by writing to info@puccialtamarea.it, providing the order number, photos of the goods, and a description of the problem. Each report is evaluated individually and managed on a case-by-case basis.

Refund methods are determined on a case-by-case basis according to the report received.

Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and Union Pay.

Yes, all prices displayed include VAT. Shipping costs are calculated at checkout.

If your order has not yet been shipped, please contact us as soon as possible via the Contact Us page. The possibility of intervention is evaluated on a case-by-case basis depending on the processing status. Once the order has been handed over to the courier, it can no longer be modified or cancelled.

Storage methods vary depending on the product type (MAP or frozen). Consult each item's product sheet for specific instructions.

Shelf life depends on the type of product and storage method. You can find detailed information on each product's data sheet.